Payment:
◥ Online payment by Visa / Mastercard via MonoBank
◥ Cash on delivery (cash on delivery)
◥ Payment according to the requisites of JSC "UNIVERSAL BANK"


Delivery:
◥ Shipping to the Nova Poshta warehouse (delivery time 2-3 working days)
◥ Address delivery in Ukraine by the courier company "Nova poshta" (delivery time 2-3 working days)
◥ Promotional free delivery to the "Nova Poshta" post office for all orders over UAH 500. ➠ Detailed information
◥ Pickup from the warehouse in Kyiv, Kyiv, st. Kazimir Malevich, 86B
(Monday - Friday from 08:00 to 17:00)
Phone: +38 073 229 76 00

The ESTEM online store is open from Monday to Friday from 8:00 a.m. to 5:00 p.m
Phone: +38 097 222 76 00
+38 093 229 76 00
+38 099 229 76 00
Mail: au.metse%40erots
Acceptance of orders on the website - 24/7. Orders received on Friday afternoon, Saturday and Sunday are shipped on Monday.

Product replacement and refund:
In case of purchase of unsuitable goods, the Buyer has the right to demand:
a) replace the product with a product suitable for consumption or
b) return the paid funds.

In the event of an increase in the price of the product, the refund is made based on its value at the time of making the corresponding claim. In case of a decrease in the price of the product - based on the value of the product at the time of purchase.
Funds paid by the Buyer are returned within seven days.

The Buyer's demands for product replacement or refund are sent to the e-mail address: au.metse%40erots and are considered subject to the presentation of the settlement document and evidence of the unsuitability of the product.